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When Laughter Isn’t Funny

When Laughter Isn’t Funny

I was recently interviewed by journalist Lisa Kanarek on why some people laugh at inappropriate times. In business, that might be when someone is told that a coworker has been passed over for a promotion or laid off. The expected response would be empathetic sadness,...
What’s Your Zoom Wave Look Like?

What’s Your Zoom Wave Look Like?

Think about the last virtual meeting you were on. Do you remember the nonverbal signal you saw – and probably showed – at the end of the meeting? The nonverbal gesture most participants show when meetings are over is so common, it’s been dubbed “The Zoom Wave.” Most...
Confessions of a W.I.M.P.

Confessions of a W.I.M.P.

I admit it. I’m a W.I.M.P., but not the kind who is afraid of doing things. In my case, this is the euphemistic acronym for being a “What If” Master Planner. I’m in the habit of making contingency plans. Sometimes, it frustrates my family because I don’t ever pack...
Are There Universal Nonverbals?

Are There Universal Nonverbals?

Dr. Paul Ekman published his research identifying seven universal facial expressions of emotions back in the 1970’s. About four months ago, researchers published a new study showing evidence of a universal nonverbal communication system that comes into play when we...